Hosted Dialer seats based on the Avaya PDS have become one of our most requested solutions. Instead of having the capital expenditure of purchasing your own system, the headaches of managing/upgrading your system, dealing with the telecom companies and their long term contracts while having to pay for additional features such as DVR, many customers have come to rely on our hosted solution instead.

All that is required on your end is an existing computer network, a reliable Internet connection and an agent headset connected to a Windows Workstation. From there, Singo takes over. We specialize in VoIP technology. This means that once you sign up, we provide all the software required for your agent’s PC to connect to our dialer using a Softphone application delivered right to your agent desktop. To see a demo for one of our custom applications used for our Avaya Hosted Solution, click here.

By hosting your call center needs, you get:

• Access to an Avaya PDS (both inbound and outbound functions)
• Access thousands of phone lines
• Equipment hosted at a major data center with redundant AC, electrical power and humidity controls
• Access to digital voice recording
• Access to web based reporting
• Ability to do both live agent audio, video monitoring and whisper technology
• Ability to increase contacts by using caller id controls and techniques specific to our hosted solution
• Access to DNC scrubbing (if needed)
• Staff of programmers to provide any customizations required for your business

So what is it that makes this product so popular? Well, there are a number of things that allows Singo to stand out that other Avaya PDS Systems can't accomplish. This includes:

• Our ability to increase your contact rate by as much as 34% by utilizing our techniques to control caller id on the record level. This means that if you call a New York number, it will display a valid/dialable number for New York. And while still on the same campaign, if you call an Iowa customer, it will display a number from Iowa. This is made possible by providing customers with their own "bucket" of numbers that covers the entire US. Each displayable number is then routed back to one central number that the customer controls. Our standard is to meet with all new customers, learn about their business and based on our decades of call center experience, we can advise the caller id display algorithm that makes best sense for your business.
• Each dialer is pre-built based on the line of business to ensure we meet the numerous government agency regulations for both collections and telemarketing. As an example, for a telemarketing customer, we ensure that the dialing windows are correct so that potential customers are not called outside of the State Regulations.
• Since we provide all the phone lines, and we order in volume, we can pass the cost back to you at our discounted rate. This is simply a pass-through cost for us as our profits are determined by the hosted solution. This saves you the hassle of obtaining your own phone lines and signing unnecessary long-term contracts with long distance providers. So why deal with commitment of purchasing your own system and signing long telecom contracts?
• Since our hosted solution is VoIP based, your agents can be located anywhere with the proper PC setup. So the size of your dialing campaign is no longer restricted by a physical building, but instead, by the Internet connection. This has proven extremely useful for disaster recovery purposes as your agents can gain access into the dialer from almost anywhere.

These are just some of the advantages Singo can offer with a hosted solution. Outside of the many features we offer that do not come with the standard Avaya Installation (i.e. DVR, Live Monitoring, etc), we also offer various other services to help your center. This includes Skip Tracing work for Collection shops, DNC (National Do-Not-Call) filtering for telemarketers and dialer administrators to run and manage your campaigns if you do not have your own operator. Since our employees have ran a number of call center projects ranging from every type of industry, we also offer dialer consulting and system training.

As for cost, we offer one of the most competitive in the business. Ranging from $150 to $200 a seat per month, you can start expanding your dialing capabilities immediately. The ROI for our solution can show immediate return while purchasing your own could take years. So call us today at 877-746-4043 to find out more!